Delivery
DISPATCH
All orders are sent out by us through Royal Mail in the UK. Shipping costs are calculated based on the weight of your order.
We're happy to confirm that orders are dispatched daily throughout the week. Typically, it takes 1-3 days, but during busier periods, it may extend to a week. Thanks a ton for your patience!
You'll receive an email notification once your order is dispatched. Just a heads-up, sometimes these emails end up in spam or junk folders.
UK
At checkout, you'll find three shipping options:
- Royal Mail Special Delivery Guaranteed by 1PM
- Royal Mail Tracked 24: Next-day delivery aim with full tracking post-dispatch.
- Royal Mail Tracked 48: Delivery aim of 2-3 working days with full tracking post-dispatch.
Both options come with tracking since most of our pieces are unique and irreplaceable. You'll receive a tracking number to keep tabs on your package's journey.
Royal Mail considers an order lost only after 10 working days from the dispatch date. If that happens, drop us an email, and we'll get on it right away.
GENERAL INFO
- Ensure your shipping address, email, and phone number are correct.
- You'll receive shipping confirmation once your order is sent out (check those spam and junk folders!).
- Made an address error? Drop us an email ASAP, and we'll fix it before dispatch.
- Lost orders due to incorrect addresses? Fingers crossed it finds its way back to us. If so, we'll reach out to arrange redelivery.
RETURNS
Not over the moon with your purchase? Shoot us an email at deviousdecorsales@gmail.com with your order number and reason for return. We'll sort out the delivery address, etc. Unfortunately, we can't cover return shipping costs (unless it's damaged or faulty) since we're a small business.
CONTACT
Got questions? Need help with your order or just want to chat? Hit us up at deviousdecorsales@gmail.com