Privacy Policy

Privacy Policy – Devious Decor

Introduction
Devious Decor respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase from us (online or at markets), or contact us.

What Information We Collect
We may collect the following information:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment details (processed securely via third-party payment processors; we do not store your card details)
  • Order history and purchase details
  • Any information you provide when contacting us
  • We do not knowingly collect data from anyone under the age of 18 without parental consent.

How We Use Your Information
We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your order or inquiries
  • Provide customer support
  • Manage refunds, returns, and complaints
  • Send occasional updates or promotions (only where legally permitted or if you have opted in)
  • Comply with legal obligations (e.g., tax records)

If you have made a purchase from us, we may send you marketing emails about similar products or services under the “soft opt-in” rule, provided we offered you the opportunity to opt out when collecting your email and in every message. You can opt out of marketing emails at any time using the unsubscribe link or by contacting us.

We may use email marketing tools (such as Mailchimp, Klaviyo, or similar GDPR-compliant platforms) to send marketing communications. These tools help us manage subscriptions, track email performance, and ensure compliance with data protection laws.

We will not send marketing emails to individuals who have not provided consent (except under the “soft opt-in” rule described above).

Sharing Your Information
We will never sell your personal information. We may share your data with trusted third parties only where necessary to provide our services, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Delivery companies (e.g., Royal Mail, couriers)
  • Email marketing platforms (for managing subscribed email lists)
  • Professional advisors (accountants, legal advisors, where required)

We ensure all third parties comply with data protection laws and only process your data for specified purposes.

How We Store & Protect Your Data
Your information is stored securely using appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure. We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.

Your Rights
Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (where applicable)
  • Object to or restrict how we process your data
  • Request transfer of your data to another service provider
  • Withdraw consent at any time for marketing communications

To exercise these rights, please contact us at deviousdecorsales@gmail.com. We will respond within one month.

Cookies & Website Tracking
Our website uses essential cookies for site functionality. We may use analytics tools (e.g., Google Analytics) to gather anonymous data about site traffic and usage to improve our services. You can manage cookie settings in your browser.

Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before sharing your data.

Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on our website or announced via social media. Please check back periodically to stay informed.

Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us at deviousdecorsales@gmail.com. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.