The Boring Stuff (T&Cs)

Terms & Conditions – Devious Decor

Overview
This website is operated by Devious Decor. Throughout the site, the terms “we”, “us” and “our” refer to Devious Decor. We offer this website, along with our products and services, to you, the “user,” conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By using our site or purchasing from us (online or in person), you agree to be bound by these Terms & Conditions. Please read them carefully before ordering or using our services. We may update these Terms from time to time; significant changes will be announced on our social media. Your continued use of our website or services means you accept any updates.

Handmade & Natural Material Disclaimer
All Devious Decor items are handmade using natural materials, including bone. As such, each item is unique; no two are exactly alike. Natural variations in color, texture, and shape are normal and part of their handmade character. Product photos are representative and may differ slightly from the item you receive.

UK Sales Policy for Bone Items
We only sell bone items within the UK. We do not ship or sell bone products internationally due to legal restrictions and ethical considerations. By purchasing bone items, you confirm you are located in the UK and legally able to purchase such products.

Where We Sell
Devious Decor products are sold online through our website and platforms we use, and in person at markets, fairs, and pop-up events. These Terms apply to both online and in-person sales.

Custom & Commission Orders
We love creating custom pieces. Please be aware that custom orders require full payment upfront before work begins. We will give an estimated time for completion, but as every piece is handmade, some delays may occur. Once work has started, orders cannot be cancelled or refunded unless we cannot complete your order. No returns or exchanges are accepted for custom or personalised items unless faulty.

Pricing & Availability
Prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time. We are not liable if an item becomes unavailable or is discontinued.

Payment & Billing
We reserve the right to refuse or cancel any order at our discretion. In such cases, we will contact you using the information you provided. Please ensure your billing and shipping details are accurate and kept up to date.

Shipping & Delivery
We aim to dispatch orders promptly, but please allow for production time if stated, especially for custom or handmade-to-order items. Once dispatched, we are not responsible for delays or issues caused by postal services. If your order arrives damaged, please contact us within 48 hours with photos of the packaging and product so we can help. We currently only ship bone items within the UK.

Returns & Refunds
We accept returns of non-custom, non-personalised items in original condition within 14 days of delivery. Buyer is responsible for return postage. Custom or personalised orders cannot be refunded or exchanged unless faulty. For return requests or product issues, please contact us at deviousdecorsales@gmail.com.

In-Person Market Sales
Purchases made at markets or in-person events are final sale unless otherwise agreed in writing. Please inspect items carefully before purchase.

Gift Cards
Gift Cards are valid for 12 months from the date of issue. They are not redeemable for cash, refundable, or replaceable if lost or stolen. Use of a Gift Card constitutes acceptance of these terms.

User Comments & Feedback
By submitting comments, suggestions, reviews, or other content, you grant us permission to use, publish, or distribute them without obligation or compensation. We reserve the right to remove any content we deem inappropriate or unlawful.

Limitation of Liability
Our products are provided “as is.” We make no guarantees about the uninterrupted or error-free use of our website or services. We are not liable for any loss or damage arising from your use of our products or services, except where prohibited by law.

Changes to Terms
We reserve the right to update these Terms at any time by posting changes here. Your continued use of our website or services means you accept any changes.

Taxes and Duties
We are not liable for any additional taxes, customs duties, or import fees incurred when shipping to the United States or Canada. Any such charges are the responsibility of the recipient.

Contact
For questions, concerns, or complaints, please contact us at deviousdecorsales@gmail.com.